Return and Refund Policy
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All merchandise returned to Bitcar Store must be in the original packaging with all original items accompanying the merchandise. If the originally packaging is not available, pack your item securely using a replacement box and proper packaging to ensure the device is well protected. The return address will vary based on product but will be included in the return label.
You will be refunded free of charge.
Purchases made during any promotional sale are final and cannot be refunded or returned unless there is a manufacturer defect.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@bitcar.store
Refund Process
If you are not satisfied with the product or the product has a manufacturer defect, please email us. The email needs to clearly state the problem and provide pictures and videos of verification.
After receiving your email, we will advise you to fix the problem of the order or refund if any.
We'll send you a return label, you'll repackage your order as it was, put a return label on the order, and then send the package to the carrier. Upon receipt of your return order, we will immediately refund your order.